Return & Exchange Policy

Return & Exchange Policy

We want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, items must:

  • Be unworn, unused, and unwashed.
  • Have all original tags attached.
  • Be returned in their original packaging (when applicable).
  • Be free of stains, odors, pet hair, makeup, or any signs of wear.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Final sale or clearance items.
  • Gift cards.
  • Personalized or custom-made items.
  • Earrings or other personal-use accessories (for hygiene reasons, where applicable).

Exchanges

We offer exchanges for different sizes or colors, subject to product availability. If the requested item is unavailable, we will issue store credit or process a refund.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our error or a defective item.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged.
  • The wrong item was received.
  • The item has a manufacturing defect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with:

  • Your order number.
  • A description of the issue.
  • Clear photos of the item and packaging.

We will work quickly to resolve the issue.

How to Start a Return

To begin a return, please contact our customer support with your:

  • Order number.
  • Full name.
  • Reason for the return.

If your return is approved, we will provide return instructions.

Returns sent without prior authorization may not be accepted.

Late or Missing Refunds

If you haven't received your refund after the expected processing time:

  1. Check your bank account or credit card statement.
  2. Contact your payment provider or bank, as processing times may vary.
  3. If you still need assistance, contact our customer support.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team through the contact information listed on our website.

Policy Updates

We reserve the right to update or modify this Return & Exchange Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.